Terms of service

About this store

This store is operated by Tailuta, trading as tailuta.com, at 5504 13th Ave Unit #276 Brooklyn, NY 11219. Our website is tailuta.com. Questions about these terms can be sent to support@tailuta.com.

These terms explain the conditions for using our store and purchasing our products. Our Return and Refund Policy, Shipping Policy, and Privacy Policy provide additional information relevant to your purchase and use of the store. Nothing in these terms removes rights that cannot lawfully be excluded.

Using the store

You must be legally able to enter into a purchase agreement, or have permission from a parent or guardian who can do so. Please provide accurate contact, billing, and delivery information and use only payment methods you are authorized to use.

Do not use the site for fraud, unlawful activity, attempts to gain unauthorized access, or activity that disrupts the store or harms other users.

Products and intended use

We sell sofa protection and scratching mats and related pet-care accessories. Product pages describe the size, color, material, installation guidance, and contents of each offer. Please check those details before ordering.

Cats' behavior varies. We do not promise that every cat will use a mat or stop scratching other surfaces. The product is intended to help protect covered areas; it is not a promise that your sofa will never be damaged.

Before installation, check the care instructions for your furniture and test adhesion and removal on a small hidden area. Suitability can vary with the fabric, finish, age, and condition of the surface. Remove the product slowly and carefully. Follow the supplied installation, cutting, cleaning, and safety instructions. These precautions do not remove your rights in relation to a defective product or our 30-day money-back guarantee.

Photos are provided to show the product and its use. Screen settings and lighting can affect how colors appear. We remain responsible for providing products that match their description as required by applicable law.

Prices and payments

Prices are displayed in the currency shown on the store and at checkout. The checkout identifies the amount payable, including applicable taxes and any shipping charges disclosed before payment. Our advertised free shipping applies as described in our Shipping Policy.

Promotions and bundles apply only under the conditions stated with the offer. Bundle contents and free gifts are those shown for the selected offer at the time of purchase. A free gift has no separate cash value and is not automatically included with a single-item purchase unless the offer says otherwise.

Orders and availability

We process orders subject to payment authorization and availability. If we cannot fulfill an order, or discover a material pricing or listing error, we will contact you. We will not charge a higher amount or substitute a materially different product without your agreement. If the order is canceled, we will refund any payment taken for the canceled items as required by law.

Delivery, changes, returns, and refunds

Our Shipping Policy explains delivery estimates and shipping support. Contact us promptly if you need to change or cancel an order. Once an order has shipped, changes may no longer be possible.

Our 30-day money-back guarantee and the steps for requesting a return are set out in our Return and Refund Policy. These terms do not reduce that guarantee or any mandatory consumer rights.

Website content and third-party services

Content created by us, including our original text, graphics, and photographs, belongs to us or our licensors. You may use the site for personal shopping, but may not commercially reproduce protected content without permission or another lawful basis.

The site may link to third-party websites or services. Their separate terms and privacy practices apply to your use of those services. This does not remove our responsibilities for the sale or services we provide.

Responsibility and legal rights

We aim to keep the website accurate and available, but interruptions and errors can occur. Any exclusions or limits of responsibility apply only to the extent allowed by applicable law. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, including mandatory consumer protections or liability for our fraud or other legally non-excludable conduct.

Questions and disputes

If there is a problem, contact support@tailuta.com so we can try to resolve it. You retain any right to contact a regulator, payment provider, or court available under applicable law. These terms do not impose mandatory arbitration or waive class-action rights.

Updates

We may update these terms for future use of the store and future purchases. The version provided when you placed an order governs that purchase, subject to applicable law. Material changes will be communicated where required.