Shipping policy

Where we ship

We currently ship to the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, or U.S. territories.

Free shipping

We offer free standard shipping on orders of 35$ or more. Any exceptions or optional paid delivery methods will be clearly displayed before you pay.

Delivery time

Our estimated delivery time is 7–14 business days. Business days are Monday through Friday, excluding public holidays.

Any different delivery estimate that applies to your destination or a particular item will be shown before purchase. Estimates should reflect the delivery service we actually provide.

Order updates and tracking

We send order updates to the contact details provided at checkout.

Delays

If we learn that we cannot dispatch your order within the promised shipping timeframe, we will notify you, explain the revised timing where known, and provide the option to wait or cancel the unshipped order for a prompt refund. We will obtain agreement to a delay where required by law. If we cannot fulfill the order, we will cancel the unshipped items and refund them.

If an order has shipped but is delayed in transit, email support@tailuta.com with your order number. We will help investigate with the fulfillment or delivery provider. A carrier delay does not remove any rights you have under applicable law.

Address changes and delivery problems

Please check your delivery details before ordering. Contact us as soon as possible if an address needs correction; changes may not be possible after fulfillment begins. If a package is returned to the sender, we will explain the available options and any proposed reshipping cost before arranging another delivery.

If tracking shows delivery but you cannot find the package, check with household members or your building's reception and contact us. We will help investigate. A tracking scan does not automatically end our responsibility for a delivery problem.

Damaged, incorrect, or missing items

Email support@tailuta.com with your order number and a description of the issue. Photos of damage or incorrect items can help us resolve the problem. We will arrange an appropriate remedy in accordance with our Return and Refund Policy and applicable law.

Returns

Our 30-day money-back guarantee starts when you receive your order. Please see our Return and Refund Policy for return instructions and return shipping terms.

Questions? Email support@tailuta.com