Privacy policy

Last updated: 18/10/2026

Who we are

Tailuta, operates tailuta.com. In this policy, "we," "us," and "our" refer to this business. Our business address is 5504 13th Ave Unit #276 Brooklyn, NY 11219. You can contact us about privacy at support@tailuta.com.

This policy explains how we handle personal information when you visit our store, place an order, contact us, or use our services.

Information we collect

Depending on how you interact with us, we collect:

- Contact and delivery details, such as your name, email address, phone number if supplied, billing address, and shipping address.
- Purchase information, such as the products and variants ordered, payments, order history, returns, and refunds. Payment details are handled by the payment providers available at checkout.
- Information you send us, such as customer support messages and photos you choose to provide about an order.
- Technical and browsing information collected through our storefront and its service providers, such as IP address, browser and device details, pages viewed, cart activity, and cookie identifiers.

We receive information directly from you and through our storefront, payment, delivery, and other service providers. Our collection of browsing information depends on the tools in use and your privacy choices.

How we use information

We use personal information to process payments and orders; deliver purchases; handle returns and customer service; send order updates; maintain and secure our store; prevent fraud; meet recordkeeping and other legal obligations; and resolve disputes.

Marketing and Advertising

We use Meta’s advertising tools, including the Meta Pixel, Advanced Matching, and Conversions API, through our Shopify integration to advertise on Facebook and Instagram.

These tools collect and share information with Meta about your interactions with our website, including pages and products viewed, searches, items added to your cart, checkout activity, and purchases, including order value. They may also share available customer information, such as your name, email address, phone number, and location, to help match website activity to Meta accounts.

We use this information to measure advertising performance, understand how visitors use our website, and personalize and improve our ads, including showing relevant ads to people who have previously visited our store.

For information about how Meta processes personal information and the controls available to you, visit Meta’s Privacy Policy.

If you subscribe to marketing emails, you can unsubscribe using the link in those emails. Unsubscribing from marketing does not stop necessary messages about an order or service request.

Shopify

Our store is hosted on Shopify, which processes information to provide the storefront, checkout, and related services. Shopify may also process information for its own purposes as described in its Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers.

You can learn about Shopify's privacy choices at https://privacy.shopify.com/.

Who receives information

We disclose relevant information to service providers that help us operate the store, including Shopify, payment providers, fulfillment partners, shipping carriers, customer support providers, and the analytics or marketing providers identified above. We share information for the purposes explained in this policy, subject to applicable law and the providers' roles.

We may also disclose information when required by law, to protect legal rights and prevent fraud, or in connection with a business transfer, subject to applicable safeguards and notice requirements.

Cookies and privacy choices

Our store uses cookies and similar technologies to support functions such as the cart, checkout, security, and preferences. Additional analytics or advertising technologies must be described in the marketing and analytics disclosure above.

Where offered, you can manage optional cookies through Cookie preferences on our site. You can also adjust your browser settings, although blocking essential cookies may affect shopping features.

Your privacy rights

Depending on where you live and which laws apply to our business, you may have rights to access or receive a copy of your information, correct inaccuracies, request deletion, withdraw consent, or opt out of certain advertising or data-sharing practices. Some laws also provide a right to appeal a decision, use an authorized agent, limit certain uses of sensitive information, or complain to a privacy regulator.

To make a request, email support@tailuta.com. We may need to verify your identity or an agent's authority before acting on a request. We respond within the period required by applicable law. We will not unlawfully discriminate against you for exercising your rights. Some requests may be limited by legal recordkeeping requirements or other lawful exceptions.

Where required, we honor recognized browser-based opt-out signals, including Global Privacy Control. Our site controls and connected providers must be configured to carry out these choices.

International processing

Our business is based in the New York. Shopify and our other providers may process information in the United States and other countries in which they operate. Where required by applicable law, appropriate safeguards must be used for international transfers.

Retention and security

We retain information for as long as reasonably needed for the purposes described here, including fulfilling orders, providing support, meeting tax and accounting duties, handling disputes, and complying with applicable legal requirements. The retention period depends on the type of information and those needs.

We use reasonable measures to protect personal information. No website, storage system, or transmission method can guarantee complete security. Please do not send full payment card details through customer support messages.

Children

Our store is intended for adult shoppers and is not directed to children under 13. If you believe a child has provided personal information to us, contact us so we can review and address it as required by law.

Updates

We may update this policy as our practices or legal obligations change. The updated version will show a new date. Where required, we will provide additional notice or obtain consent before using information in a materially different way.

Contact Tailuta at support@tailuta.com